BIRKENSTOCK

OriginalComfortSandals.com Return Policy

• 365 Day Returns
• Exchanges
• Defective Merchandise
• Return Form

If you are unsatisfied in any way, we are happy to accept a return or exchange. All we ask is that you return your shoes to OriginalComfortSandals in their original shoe box, and that you return your shoes in the same condition in which you received them.

• An item is returned to an address other than OriginalComfortSandals. Please take care to ship your return to OriginalComfortSandals and not Birkenstock, the manufacturer.
• Delivery of the order is refused by the customer and returned to our warehouse.
  
  
Defective Merchandise
Please contact us via phone (1-800-966-1780) or email so that we may discuss the defect and issue a defect code to apply to your return. All defective shoes will be evaluated by a manager to determine the nature of the defect and to credit your account. If a worn or damaged item is determined to be non-defective, the damaged merchandise will be returned to the customer at their expense.


RETURNS

OriginalComfortSandals offers discounted UPS return shipping for $7 per item. (This offer is not available for Hawaii and Alaska).

• Go here to enter your order number. OriginalComfortSandals will provide you with a printable UPS return shipping label. Simply tape the label to your return (on a protective outer box that surrounds the original shoe box) and drop it off at any UPS store or drop box.
• You will be emailed tracking information so you can know exactly when OriginalComfortSandals receives your return.

If you prefer to not take advantage of OriginalComfortSandals' discounted return shipping offer, unworn items may be returned to the following address without prior authorization:



OriginalComfortSandals 142 E. Main St. Ashland, OR 97520


Please take notice of the following guidelines when returning your Birkenstocks:
• Please include return form with your shoes:
• We recommend trying your new Birkenstocks first on a carpeted surface to make sure they fit perfectly as we do not accept returned shoes that show any signs of wear including scuffs, creases and soil. Damaged items will be returned to the customer at their expense.
• Please return your shoes inside their original box and ship the original shoebox inside a protective, cardboard outer box.
• Please do not include additional packaging material including Styrofoam peanuts, paper, bubble wrap, etc.
• If you received a free gift with your purchase, please return the free gift with any shoes that you are returning, or you may be charged the retail value of the gift.
• Returns are processed in the order that they are received and credits may take up to 30 days to appear on your account.
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EXCHANGES

For your convenience, we offer two methods of exchange.

Expedited Exchange:

If you do not wish to wait for your exchange please select the item you would like in exchange for what you are returning and contact customer service at 1-800-966-1780 or at returns@shoescentral.net. Provided the item is in stock, your account will be charged and the exchange pair will be shipped out the next business day. A credit will be posted to your account once the original pair is returned to the correct address.

Standard Exchange:

OriginalComfortSandals offers discounted return shipping costs for $7 per item . OriginalComfortSandals will send your exchange item via free UPS ground once we receive and process your return. Exchanges are processed in the order that they are received.

• OriginalComfortSandals offers discounted UPS return shipping for $7 per item. (This offer is not available for Hawaii and Alaska).
• Go here to enter your order number. OriginalComfortSandals will provide you with a printable UPS return shipping label.
• Simply tape the label to your return (on a protective outer box that surrounds the original shoe box) and drop it off at any UPS store or drop box.
• You will be emailed tracking information so you can know exactly when OriginalComfortSandals receives your exchange.
If you prefer to not take advantage of OriginalComfortSandals' discounted return shipping offer, please include the return form and send your exchange to the following address:

OriginalComfortSandals 142 E. Main St. Ashland, OR 97520

Please take notice of the following guidelines when exchanging your Birkenstocks:

• We recommend trying your new Birkenstocks first on a carpeted surface to make sure they fit perfectly as we do not accept returned shoes that show any signs of wear including scuffs, creases and soil. Damaged items will be returned to the customer at their expense.
• Please return your shoes inside their original box and ship the original shoebox inside a protective, cardboard outer box.
• Please do not include additional packaging material including Styrofoam peanuts, paper, bubble wrap, etc.
• Exchanges are processed in the order that they are received and credits may take up to 30 days to appear on your account.


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RETURN FORM

Click here for an MS Word version of the return form.

Click here for a .jpeg version of the return form. (Once the image opens, you can click on it to make it larger.)

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