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BIRKENSTOCK
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Use a discount code and get 20% off every pair, free shipping, and/or a free gift! (some codes not valid with sale items)
CLICK HERE for more information. |
A member of the ShoesCentral.net Network
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FREQUENTLY ASKED QUESTIONS
Originalcomfortsandals Frequently Asked Questions
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- Do you have a secure server? Am I safe submitting my credit card information to you over the Internet?
Yes, you are safe submitting your credit card information over the Internet. Our websites are hosted by Pair Networks, whose servers are extensively tested against security exploits. All unnecessary services are disabled, all security patches are up-to-date, and servers are audited regularly for attempted break-ins. Their systems administrators actively maintain awareness of new security developments, and their custom network monitoring systems ensure that attacks are identified and responded to promptly.
- Can I contact you by phone ?
Yes we are reachable by phone at our toll-free number: 1-800-966-1780. If you call and reach voicemail, all lines are in use. Please leave a message and we will call you back as soon as possible. It would be helpful to know the reason you are calling. If you are calling about the status of your order, please leave your name, order number if you have it, and phone number. If you are calling to check the availability of a shoe, please let us know which shoe(s) you are interested in.
- Do you have a catalog?
No. Our website is our catalog. Generally, you can request a brand-specific catalog from the footwear company you are interested in.
- Is there a store in my area?
We are a retailer of the products we sell; therefore, we do not have information about other retail store locations. You must contact the company directly to obtain this information.
- Do you charge for shipping and sales tax?
No. We do not have sales tax, and all ground shipments within the US are shipped to you free of charge.
- Do you ship internationally?
At this time we are not able to ship internationally, though we are currently researching this possibility. Please check back in the future for this option.
- Do you offer expedited shipping?
In-stock items can be shipped at a faster rate for an additional fee.
Expedited Shipping:
UPS Next Day Air $20 ($5 for each additional pair)
- Which carrier do you use to ship?
For packages going to a P.O. Box, Alaska or Hawaii we use United States Postal Service.
For all other packages we ship via UPS.
- How do I track my order?
Most orders can be tracked by going to UPS.com. You will need your 5-digit order number (found in your e-mail confirmation) and the ship-to zip code. Your order number is your reference number. Simply enter this information into the proper fields and click on the track button. If there are no results, it does not mean that your order has not been shipped; some of our locations do not support this tracking method. Please call 1-800-966-1780 or e-mail help@originalcomfortsandals.com if you need further tracking assistance.
- Where do I return my shoes?
All unworn shoes should be returned to our Ashland, OR address:
Earthly Goods
142 East Main St.
Ashland, OR 97520
Please be aware that during the Holidays returns may take up to 3 weeks to be processed. You will need to allow 30 days for credits to appear on your bank statement.
- Do you pay for return shipping?
No. We pay to ship the shoes to you, but you are responsible for return freight. Please see
returns for full details.
- What if I have worn my shoes? Can I still return them?
No. We cannot take back worn shoes, as we will not be able to resell them. If worn shoes are sent back to us they will be shipped back to you at your expense.
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